Terms & Conditions:
IMPORTANT:
(A charge may
be applied, depending on the hotels cancellation policy)
1.
BOOKING PROCEDURE
When booking your room online, customers must provide Marvellous Hotels with
their correct personal and payment details. This information will be sent
directly to the hotel with whom the booking is being made. All bookings must
be made by persons over the age of 18, and such persons must be responsible for
ensuring full payment with the hotel. Once a booking has been confirmed,
customers shall receive an email to inform them of their confirmed booking
instantly with a valid reference number.
On receipt of the confirmation booking email and/or any other documentation, It
is important that customers carefully check all details and inform Marvellous
Hotels immediately by using the "amend/cancel a booking" page on the hotels
website or the Marvellous Hotels website. We do not accept liability for any
errors not notified to us within 72 hours of the date of booking and it may not
be possible to make amendments to a booking after this time period.
Your contract with us and all matters arising out of it are governed by the laws
of England and Wales and are subject to the exclusive jurisdiction of the
English Court.
2.
PAYMENT
Payment for bookings will NOT be taken by Marvellous Hotels, but will be sent
directly to the hotel.
3.
BOOKING CONFIRMATION
The confirmation booking email should be given by the customer to the hotel at
check-in. Failure to produce the confirmation booking email at check-in may
result in the hotel not honoring the customers reservation. The confirmation
booking email will clearly state what is covered in the rate quoted. Any
additional charges incurred at the hotel will be at the customers own expense.
4.
CHANGES MADE BY YOU
THE CUSTOMER
Customers wishing to change a booking after it has been confirmed e.g. guest
name, date changes, etc, must access the Marvellous Hotels website and make
changes to their booking as soon as possible. A charge may be applied,
depending on the hotels cancellation policy. Reimbursement for unused
accommodation cannot be made unless you have cancelled online in compliance with
point 6 below.
5.
CANCELLATIONS MADE BY YOU
THE CUSTOMER
Customers may cancel their booking online in accordance with the hotel's
cancellation policy. Any cancellations must be made through the Marvellous
Hotels website. Details of how to cancel a booking are set out on the booking
confirmation email. A charge may be applied, depending on the hotels
cancellation policy. Please note that certain special hotel rates are
non-changeable and non-refundable once the booking has been confirmed.
6.
CHANGES OR CANCELLATIONS BY MARVELLOUS HOTELS
Marvellous Hotels reserves the right to make changes or cancellations to the
customers booking after the booking has been made. However, Marvellous Hotels
will endeavor not to make a major change or cancel the booking within 72 hours
of the arrival date, except by reason of force major. Marvellous Hotels do not
accept responsibility for any expenses or costs you incurred by the customer as
a result of any changes or cancellations made.
7.
FORCE MAJOR
Marvellous Hotels does not accept any liability nor shall agree to pay
compensation for any loss, damage or expense where the performance or prompt
performance of our obligations is prevented or affected by reason of force
major. By definition, force major is ‘any event which we or the supplier of the
service could not, even with all due care, foresee or avoid, such as war or
threat of war, riots, civil strife, terrorist activity, industrial action,
natural or nuclear disaster, fire, adverse weather conditions, closure of
airports or ports, technical problems with transport, governmental action and
all other similar events’.
8.
MARVELLOUS HOTELS LIABILITY TO YOU THE
CUSTOMER
The published descriptions of hotels are given in good faith. Marvellous Hotels
does not accept responsibility for any errors or omissions on its own or the
hotels website. Sometimes hoteliers may suddenly withdraw a facility
temporarily or otherwise. This is beyond our control and we are unable to
accept liability.
9.
HOTEL NOT HONOURING BOOKINGS
At the time the booking is made, Marvellous Hotels will issue a booking
confirmation number, and to the best of our knowledge at this time, the booking
is valid. In the unlikely event of the hotel failing to honour the booking then
customers must refer to their booking confirmation and contact the hotel
directly.
10.
NON-ARRIVAL AT THE HOTEL
In the event of a late check-in at the hotel, your credit card details, given at
time of booking, will guarantee the customers room in case of late arrival.
However, if the customer is due to arrive at the hotel after 6.00 pm, it is
advisable to contact the hotel directly beforehand to advise of this. Should
the customer fail to arrive at the hotel on the arrival date, the entire booking
shall be cancelled. The room shall not be available on any subsequent nights of
the booking and the customer shall be charged the cost of the entire booking.
Reimbursement for unused accommodation cannot be made unless the customer has
cancelled online in compliance with point 6 above.
11.
PRICE CATEGORIES AND HOTEL STANDARDS
All hotels are segregated into six categories – Bed & Breakfast, 1 star, 2
stars, 3 stars, 4 stars and 5 stars. Whilst Marvellous Hotels takes care to
ensure that the hotels are placed in a category that accurately reflects the
property, it is the responsibility of the customer to ensure that the hotel that
is booked represents a standard that matches the customers needs. Customers can
access more detailed information about the hotel from the 'Hotel Details' pages
during the booking process or directly on the hotel’s own website.
12.
ROOM PREFERENCES AND TYPES
Please pay special attention to the room description at the time of booking.
Marvellous Hotels does not have any control over special requests to individual
hotels, however, any special requests made at the time of booking will be passed
to the hotel with the customers booking details.
It is the responsibility of the customer making the booking to ensure that the
room(s) booked will be suitable for their party size. It should be noted that
European and U.S. room types can differ greatly (U.S. twin rooms can accommodate
up to 4 people, but European twin rooms can only accommodate a maximum of 2
people). Customers are advised to check during the booking process for any
additional supplements (i.e. single occupancy of twin room or a 3rd adult
sharing a twin room) all of which can be found under the 'more Details' button
during the booking process.
Hotels have different child policies and it is the responsibility of the
customer making the booking to check directly with the hotel for information
such as the maximum child age and what discounts apply, if any.
13.
COMPLAINTS
In the unlikely event that customers are disappointed with their hotel
accommodation, the hotel should be contacted directly, who will attempt to
resolve the problem. The contractual obligation lies with the hotel in this
instance. Thereafter, if the problem has still not been resolved to the
customers satisfaction, the customer should within 7 days of returning from the
hotel put their comments in writing to our customer service team, and Marvellous
Hotels shall forward them to the hotelier.
14.
LAW
Any issues arising out of the above and below booking conditions shall be deemed
to come into existence in England and be subject to English law and the
exclusive jurisdiction of the English Courts.
15.
PERSONAL PRIVACY
Customers privacy is important to Marvellous Hotels, and Marvellous Hotels shall
make every effort to ensure that customer’s privacy is respected at all times.
Marvellous Hotels reserves the right to amend its Terms &
Conditions at any time.
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