Terms & Conditions:

IMPORTANT: (A charge may be applied, depending on the hotels cancellation policy)

1.     BOOKING PROCEDURE

When booking your room online, customers must provide Marvellous Hotels with their correct personal and payment details.  This information will be sent directly to the hotel with whom the booking is being made.   All bookings must be made by persons over the age of 18, and such persons must be responsible for ensuring full payment with the hotel.  Once a booking has been confirmed, customers shall receive an email to inform them of their confirmed booking instantly with a valid reference number.

On receipt of the confirmation booking email and/or any other documentation, It is important that customers carefully check all details and inform Marvellous Hotels immediately by using the "amend/cancel a booking" page on the hotels website or the Marvellous Hotels website. We do not accept liability for any errors not notified to us within 72 hours of the date of booking and it may not be possible to make amendments to a booking after this time period.

Your contract with us and all matters arising out of it are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the English Court.

2.     PAYMENT

Payment for bookings will NOT be taken by Marvellous Hotels, but will be sent directly to the hotel.

3.     BOOKING CONFIRMATION

The confirmation booking email should be given by the customer to the hotel at check-in. Failure to produce the confirmation booking email at check-in may result in the hotel not honoring the customers reservation. The confirmation booking email will clearly state what is covered in the rate quoted.  Any additional charges incurred at the hotel will be at the customers own expense.

4.     CHANGES MADE BY YOU THE CUSTOMER

Customers wishing to change a booking after it has been confirmed e.g. guest name, date changes, etc, must access the Marvellous Hotels website and make changes to their booking as soon as possible.  A charge may be applied, depending on the hotels cancellation policy.  Reimbursement for unused accommodation cannot be made unless you have cancelled online in compliance with point 6 below.

5.     CANCELLATIONS MADE BY YOU THE CUSTOMER

Customers may cancel their booking online in accordance with the hotel's cancellation policy.  Any cancellations must be made through the Marvellous Hotels website. Details of how to cancel a booking are set out on the booking confirmation email. A charge may be applied, depending on the hotels cancellation policy.   Please note that certain special hotel rates are non-changeable and non-refundable once the booking has been confirmed.

6.     CHANGES OR CANCELLATIONS BY MARVELLOUS HOTELS

Marvellous Hotels reserves the right to make changes or cancellations to the customers booking after the booking has been made.  However, Marvellous Hotels will endeavor not to make a major change or cancel the booking within 72 hours of the arrival date, except by reason of force major.   Marvellous Hotels do not accept responsibility for any expenses or costs you incurred by the customer as a result of any changes or cancellations made.

7.     FORCE MAJOR

Marvellous Hotels does not accept any liability nor shall agree to pay compensation for any loss, damage or expense where the performance or prompt performance of our obligations is prevented or affected by reason of force major.  By definition, force major is ‘any event which we or the supplier of the service could not, even with all due care, foresee or avoid, such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events’.

8.     MARVELLOUS HOTELS LIABILITY TO YOU THE CUSTOMER

The published descriptions of hotels are given in good faith.  Marvellous Hotels does not accept responsibility for any errors or omissions on its own or the hotels website.  Sometimes hoteliers may suddenly withdraw a facility temporarily or otherwise.  This is beyond our control and we are unable to accept liability.

9.     HOTEL NOT HONOURING BOOKINGS

At the time the booking is made, Marvellous Hotels will issue a booking confirmation number, and to the best of our knowledge at this time, the booking is valid. In the unlikely event of the hotel failing to honour the booking then customers must refer to their booking confirmation and contact the hotel directly.

10.  NON-ARRIVAL AT THE HOTEL

In the event of a late check-in at the hotel, your credit card details, given at time of booking, will guarantee the customers room in case of late arrival.  However, if the customer is due to arrive at the hotel after 6.00 pm, it is advisable to contact the hotel directly beforehand to advise of this.  Should the customer fail to arrive at the hotel on the arrival date, the entire booking shall be cancelled.  The room shall not be available on any subsequent nights of the booking and the customer shall be charged the cost of the entire booking.  Reimbursement for unused accommodation cannot be made unless the customer has cancelled online in compliance with point 6 above.

11.  PRICE CATEGORIES AND HOTEL STANDARDS

All hotels are segregated into six categories – Bed & Breakfast, 1 star, 2 stars, 3 stars, 4 stars and 5 stars.  Whilst Marvellous Hotels takes care to ensure that the hotels are placed in a category that accurately reflects the property, it is the responsibility of the customer to ensure that the hotel that is booked represents a standard that matches the customers needs.  Customers can access more detailed information about the hotel from the 'Hotel Details' pages during the booking process or directly on the hotel’s own website.

12.  ROOM PREFERENCES AND TYPES

Please pay special attention to the room description at the time of booking.  Marvellous Hotels does not have any control over special requests to individual hotels, however, any special requests made at the time of booking will be passed to the hotel with the customers booking details.

It is the responsibility of the customer making the booking to ensure that the room(s) booked will be suitable for their party size.  It should be noted that European and U.S. room types can differ greatly (U.S. twin rooms can accommodate up to 4 people, but European twin rooms can only accommodate a maximum of 2 people).  Customers are advised to check during the booking process for any additional supplements (i.e. single occupancy of twin room or a 3rd adult sharing a twin room) all of which can be found under the 'more Details' button during the booking process.

Hotels have different child policies and it is the responsibility of the customer making the booking to check directly with the hotel for information such as the maximum child age and what discounts apply, if any.

13.  COMPLAINTS

In the unlikely event that customers are disappointed with their hotel accommodation, the hotel should be contacted directly, who will attempt to resolve the problem.  The contractual obligation lies with the hotel in this instance.  Thereafter, if the problem has still not been resolved to the customers satisfaction, the customer should within 7 days of returning from the hotel put their comments in writing to our customer service team, and Marvellous Hotels shall forward them to the hotelier.

14.  LAW

Any issues arising out of the above and below booking conditions shall be deemed to come into existence in England and be subject to English law and the exclusive jurisdiction of the English Courts.

15.  PERSONAL PRIVACY

Customers privacy is important to Marvellous Hotels, and Marvellous Hotels shall make every effort to ensure that customer’s privacy is respected at all times.

Marvellous Hotels reserves the right to amend its Terms & Conditions at any time.

© Copyright Marvellous Hotels 2011